General (en)
Why are there no public transport options available for my appointment?
There are a few reasons why this may be the case. The source of public transport information used by Go NHS Tayside only has public transport timetables for the next 8 weeks. This is to avoid any issues with public transport timetables changing ...
My appointment date is not available as an option for me to choose
If your appointment date is more than 5 months away there is not enough transport information available for us to show you all of your journey options for your appointment. Please check back within 5 months of your appointment to find the best travel ...
How do you calculate the price for a car journey?
The estimated price shown beside private car journeys is an estimated cost based on £0.45 per mile - a commonly used value in the UK for covering fuel costs, insurance, and vehicle maintenance. We may also indicate a parking cost estimate in the ...
I still haven’t found the answer I was looking for...
Please submit a ‘ticket’ here or e-mail support@gonhstayside.co.uk
There was a problem with my journey, who should I contact?
If there was a problem with the times or journey plan options or information that we gave you, please tell us by creating a ‘ticket’ below or by e-mailing support@gonhstayside.co.uk We don’t operate any transport services ourselves, so if you had a ...
How do you work out the fare shown in the app?
We get fare information from a variety of data sources. Bus price information comes from Traveline Scotland, Rail fare information comes from RailEasy. Car club and taxi pricing information is gathered manually by our team and an algorithm we have ...
How do I let you know that I like or don’t like something?
We want to hear from our users as much as possible to help us improve Go NHS Tayside. If you have an idea or suggestion for a new feature, or if you have a comment on what you like most and least about our site, we want to hear from you. Please use ...
How do I look up bus timetables?
We’ve added a timetable look up in the Go NHS Tayside app. You can click on the ‘View Timetable’ link beside the price of any bus stage along your journey to view alternative times for that bus service. The timetable shown will be for the current ...
What’s coming next?
That’s up to you! If you want to get involved in designing the next version of Go NHS Tayside, please get in touch below by creating a ‘ticket’ or submit a feature/improvement suggestion.
My current location is inaccurate
Like any website that uses location services, Go NHS Tayside’s location search works better if you are connected to a strong Wi-Fi connection. However, as the location is not determined by a GPS signal, it will unlikely be 100% accurate. If you ...
Why are you asking for permission to access my location?
We need this permission to allow you to plan a journey from your ‘current location’ and to show you your live location on the interactive map. If you choose not to share your location you can still use Go NHS Tayside, but you will have to enter your ...
I don’t get any results
Please ensure that you have a good internet connection. Otherwise, try the following: change the arrival/departure time as the time you are searching for may not have any transport running (e.g. late at night). try changing your start/end point to ...
The website is very slow to load
You may have an internet connectivity problem. Please try loading other websites on your device to see if those work as expected. Also try force quitting the website and restarting your web browser. If the issue persists, please let us know below by ...